Please complete our contact form to arrange a survey. 

For any information about our surveys please read our FAQs and if you still have questions, call us on 01738 562068.or email us at: info@glazeandsave.co.uk  

We redesigned our survey process to minimize risk, and customer feedback on our virtual surveys has been so positive that we see these being part of our process on a regular basis!

Making use of programs such as Zoom, WhatsApp and Skype, our surveyor will be happy to discuss your requirements with you. 

To ensure that each window or door can be evaluated, we recommend that a mobile device is utilised for this, allowing each window to be viewed by our surveyor. Photos shared by email prior to the survey can work if you have a fixed device. 

Our Surveyor will also explain to you how to provide us measurements of each window. These measurement will then be used to provide you with an estimate.

We will use props to allow you to see our product range. Samples can also be posted.

Please note we will not carry out a survey if anyone in the household is self-isolating or has been asked to shield. 

Only if a virtual survey is not possible or if we are unable to obtain the information required, will we arrange a physical survey.  To ensure this is carried out in a safe manner the following processes have been put in place.

• Each surveyor must evaluate their health at the start of each day and report if they are healthy to work. This involves advising of their temperature.
• Each surveyor will have a personal supply of hand sanitizing gel, face masks and disposable tissues. 
• Each vehicle will also have additional stock of PPE as well as soap, paper towels, antibacterial wipes etc.
• The surveyor will carry with them additional disposal face masks that can be given to the household.
• Any discussions (which will be kept short) should be held in a well-ventilated area maintaining the 2 metre distance.
• Before visiting any home the surveyor will contact you to discuss how social distancing will work.
• We ask that when the surveyor is taking measurement/details of the survey that they are left alone with internal doors open before arrival.
• We will limit the amount of survey tools we will bring into the home. Stock samples will be available if required. 
• A document detailing our full Covid-19 action plan can sent on request by emailing us at info@glazeandsave.co.uk. 

If a virtual survey is not possible or if we are unable to obtain the information required,  will we try to  arrange a physical survey.  

To ensure this is carried out in a safe manner the following processes have been put in place.

• Each surveyor must evaluate their health at the start of each day and report if they are healthy to work. This involves advising of their temperature.
• Each surveyor will have a personal supply of hand sanitizing gel, face masks and disposable tissues. 
• Each vehicle will also have additional stock of PPE as well as soap, paper towels, antibacterial wipes etc.
• The surveyor will carry with them additional disposal face masks that can be given the household.
• Any discussions, which will be kept short, should be held in a well-ventilated area maintaining the 2 metre distance.
• Before visiting any home the surveyor will contact you to discuss how social distancing will work.
• We ask that when the surveyor is taking measurement/details of the survey that they are left alone with internal doors open before arrival.
• We will limit the amount of survey tools we will bring into the home. Sstock samples will be available if required. 
• A document detailing our full Covid-19 action plan can sent on request by emailing us at info@glazeandsave.co.uk.

All our team including our installers are employed by Glaze & Save, we do not use self-employed staff. We have development a strict new procedure that our installers must adhere to before leaving their home.

• Each installer must evaluate their health at the start of each day and report if they are healthy to work. This involves advising of their temperature.
• Each installer will have a personal supply of hand sanitizing gel, face masks, disposable gloves and disposable antibacterial tissues. 
• Each vehicle will also have additional stock of PPE as well as soap, paper towels etc.
• Before visiting any home the lead installer will contact you direct to discuss how social distancing will obtained.
• A document detailing our full Covid-19 action is available on request – info@glazeandsave.co.uk

To minimise the risk to both our customers and our staff,  our showroom is open by appointment only until further notice.  However, our virtual surveys are proving very popular and we can show you our product range from the comfort of your own home plus any samples can be easily posted out to you.

Our staff have had the choice to work or to be furloughed. In addition to the all the hygiene procedures relating specifically to surveys and installs, they are also following strict safety protocols including:

1. each travelling in their own company vehicle
2. maintaining appropriate distancing at all times
3. preparing and handling only their own food
4. distance monitoring equipment being used and logged

Also upon leaving properties, staff use ultra-violet light and foggers to leave the environment both safe and sanitised.